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Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS

Here you will find our terms and conditions on.

The website Bloemenimperium.nl acts on behalf of Catsanova. 

Catsanova is registered with the Chamber of Commerce in Gooi- en Eemland under number: 71118101

VAT number: NL858586526B01

Store: Noordewierweg 89A, 3812DC Amersfoort

This is also our return address

You are entering into an agreement with Catsanova

Terms and Conditions of Catsanova, located in Amersfoort

Version valid from 01-01-2014


1. General


1.1 These general terms and conditions apply to every offer from Catsanova and to every agreement concluded between Catsanova and the consumer. The conditions are accessible to everyone and included on the Catsanova  internet site. We will send you a written copy upon request.


1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Catsanova reserves the right to change its delivery and/or payment conditions after expiry of the term. change.


1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not accepted. Here you will find our general terms and conditions.

The website www.lintenkipen.nl acts on behalf of Catsanova. 

Catsanova is registered with the Chamber of Commerce in Gooi- en Eemland under number: 71118101

VAT number: NL858586526B01

Store: Noordewierweg 89A, 3812DC Amersfoort

This is also our return address


You are entering into an agreement with Catsanova

Terms and Conditions of Catsanova, located in Amersfoort

Version valid from 01-01-2014


1. General


1.1 These general terms and conditions apply to every offer from Catsanova and to every agreement concluded between Catsanova and the consumer. The conditions are accessible to everyone and included on the Catsanova  internet site. We will send you a written copy upon request.


1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Catsanova reserves the right to change its delivery and/or payment conditions after expiry of the term. change.


1.3 Unless otherwise agreed in writing, Catsanova does not recognize general or specific terms or conditions or stipulations of third parties.


1.4 Catsanova guarantees that the delivered product corresponds to the agreement and meets the specifications stated in the offer.


2. Delivery


2.1 Delivery will be made while supplies last.


2.2 Under the rules of distance selling, Catsanova will execute orders at least within 3 working days, unless a different delivery period has been agreed. If delivery within 3 days or otherwise agreed delivery time is possible (because it ordered is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or only partially be executed, thenthe consumer receives a message within 1 day after placing the order and in that case he has the right to cancel the order without costs and notice of default.


2.3 Catsanova 's delivery obligation will be met, subject to proof to the contrary, once the goods delivered by Catsanova  have been offered to the customer. In the case of home delivery, the carrier's report, including the refusal of acceptance, serves as full proof of the offer to deliver.


2.4 All terms mentioned on the website are indicative. No rights can therefore be derived from the aforementioned terms.


 


3. Prices


3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.


3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.


3.3 All prices on the site are in Euros and include 21% VAT.


 


4. Term / right of withdrawal


4.1       In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right (part of) the delivered goods within a period of 14 working days without giving any reason.This period starts at the moment that the ordered goods have been delivered.The customer is obliged, before proceeding to return, to report this in writing within the period of 14 working days after receipt. If the customer has not reported to make use of the statutory right of return within the trial period of 14 days after receipt, then the purchase is a fact. After registering your return, you 


During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to understand the nature, characteristics and functioning If he makes use of his right of withdrawal, he will return the product to the entrepreneur within 28 days of receipt, in accordance with the reasonable and clear instructions provided by the entrepreneur.


The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. Return of the goods must be made in the original packaging (including accessories and accompanying documentation) and in If the items have been used, encumbered or damaged in any way by the customer, Catsanova reserves the right to charge a reduction in value, taking into account the provisions of the previous sentence, Catsanova shall bear within 14 days after good receipt ofthe return shipment or 14 days after proof of return (in this case the contents of the return shipment must be explicitly stated on the proof of shipment), ensure a refund. Upon return of the entire purchase, the full purchase amount including any calculated shipping and/or payment costs will be refunded to the customer. When returning only a part of the received purchases, only the purchase value of the returned items will be refunded. Additional costs due to a more expensive shipping method than the cheapest standard delivery will never be refunded.

You have the right to place your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via the contact form. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order


The return of the delivered goods is entirely at the expense and risk of the customer.


4.2 The right of withdrawal does not apply to:


·      service agreements, after full performance of the service, and only when the performance has begun with the express prior consent of the consumer and the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully executed the agreement;


·      goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence and which may occur within the withdrawal period


·      goods that are manufactured according to consumer specifications, for example custom work, or that have a clearly personal character


·     products whose shelf life has expired within the 14-day cooling-off period (spoilage).


·     sealed products which are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery


·     sealed audio/video or software media that has been unsealed


·     for goods or services that by their nature cannot be returned, e.g. for hygiene reasons or that can spoil or age quickly


·     single newspaper and magazine delivery



5. Data Manager


5.1 If you place an order with Catsanova, your details will be included in the customer database of Catsanova. Catsanova  complies with the Personal Records Act and will not provide your details to third parties.

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5.2 Catsanova respects the privacy of the users of the internet site and ensures that your personal data is treated confidentially.


5.3 Catsanova in some cases uses a mailing list. Each mailing contains instructions to remove yourself from this list.

 


6. Warranty and Conformity


6.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the the conclusion of the agreement existing legal provisions and/or government regulations.


6.2  An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer may have with regard to a shortcoming in the fulfillment of the entrepreneur's obligations towards the consumer. entrepreneur can assert on the basis of the law and/or the distance contract.


6.3 If it appears that the delivered item is wrong, defective or incomplete, the customer must (before proceeding to return it to Catsanova) report these defects in writing to Catsanova within 2 months after discovery of the defect. Catsanova Return of the goods must be made in the original packaging (including accessories and accompanying documentation). Putting into use after discovery of a defect, damage arising after discovery of a defect, encumbrance and/or resale after discovery of a defect, entitles you to complain and return completely expired.


6.4 If the customer's complaints are found to be well-founded by Catsanova, Catsanova will repair or replace the delivered goods at the discretion of the consumer free of charge. Any liability of Catsanova in the event of damage is limited to a maximum of the invoice amount. of the relevant matters, or (at Catsanova's option) up to the maximum amount covered in the relevant case by Catsanova's liability insurance Any liability of Catsan ova for any other form of damage is excluded, including additional compensation in which form whatsoever, compensation for indirect or consequential damages or damages for lost profits.


6.5 Nataly Kristal is not liable for damage caused by intent or equivalent conscious recklessness on the part of non-managerial staff.


6.6 This warranty does not apply if: A) and as long as the customer is in default towards Nataly Kristal; B) the customer has repaired and/or processed the delivered goods himself or has had them repaired by third parties/or C) the delivered goods have been exposed to abnormal conditions or are otherwise treated carelessly or have been treated contrary to the instructions of Nataly Kristal and/or instructions for use on the packaging;


 


7. Offers


7.1 Offers are without obligation, unless stated otherwise in the offer.


7.2 Upon acceptance of a non-binding offer by the buyer, Catsanova  reserves the right to revoke or deviate from the offer within a period of 3 working days after receipt of that acceptance.


7.3 Verbal commitments bind Catsanova only after expressly confirmed in writing.


7.4 Offers from Catsanova  do not automatically apply to repeat orders.


7.5 Catsanova cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.


7.6 Additions, changes and/or further agreements are only effective if agreed in writing.


 


8. Match


8.1 An agreement between Catsanova and a customer is established after an order assignment has been assessed by Catsanova  for feasibility.


8.2 Catsanova  reserves the right not to accept orders or assignments without stating reasons or to accept them only under the condition that the shipment is made cash on delivery or after payment in advance.


 


9. Images and specifications


9.1 All images; photos, drawings, etc.; including data regarding weights, dimensions, colours, images of labels, etc. on the Catsanova website are only approximate, are indicative and cannot give rise to are liable for compensation or dissolution of the agreement.


10. Force Majeure


10.1 Catsanova is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.


10.2 Force majeure is understood to mean any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delay or default by our suppliers, disruptions in the Internet, disruptions in electricity, disruptions in e-mail traffic and disruptions or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in supply, negligence of suppliers and/or manufacturers of Catsanova and of auxiliary persons, illness of personnel, defects in auxiliary or means of transport are expressly considered to be force majeure.


10.3 Catsanova  reserves the right to suspend its obligations in the event of force majeure and is also entitled to dissolve the agreement in whole or in part, or to claim that the content of the agreement is changed that execution remains possible In no event is Catsanova  obliged to pay any fine or compensation.


10.4 If Catsanova  has already partially fulfilled its obligations at the commencement of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the the customer is obliged to pay this invoice as if it concerned a separate contract, but this does not apply if the part already delivered or to be delivered has no independent value.

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